Refund policy

Return & Refund Policy

Last Updated: May 30, 2026

At Salsam Lifestyle, we want you to love what you ordered. If something is not right, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.


1. Return Window

We offer a 7-day return policy. This means you have 7 days from the date you receive your item to request a return. Requests made after this window will not be eligible for a return or refund.


2. Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:


  • The item must be in the same condition as received — unworn and unused.
  • All original tags must be intact and attached.
  • The item must be in its original packaging.
  • You must provide a valid receipt or proof of purchase.


Items that do not meet these conditions will not be accepted for return.


3. How to Start a Return

To initiate a return, please contact us at labelreet34@gmail.com within 7 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for return.


Once your return request is reviewed and accepted, we will send you a free return shipping label along with step-by-step instructions on how and where to send your package.


Important: Items sent back to us without first requesting and receiving approval for a return will not be accepted and cannot be processed.


4. Return Address

Once your return is approved and you have received the return shipping label, please send your item to:


Label Reet – Salsam Lifestyle

Unit No S-UG-34, Upper Ground Floor,

Orbit Signature Walk, VIP Road, Zirakpur,

SAS Nagar, Punjab – 140603, India


5. Return Shipping

We provide a free return shipping label for all accepted returns. You will not be charged for return shipping. The label will be sent to you via email once your return request is approved. Please use only the label provided by us to ship your return.


6. Damaged, Defective, or Wrong Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or if you received the wrong item, contact us immediately at labelreet34@gmail.com with your order number and photos of the issue. We will evaluate your case promptly and work to make it right at no cost to you.


7. Non-Returnable Items

Certain items are not eligible for return. These include:


  • Sale items or items purchased at a discounted price during promotional events.
  • Gift cards.
  • Perishable goods (such as food, flowers, or plants) — not applicable to our clothing store but noted for completeness.
  • Custom or personalised products (such as special orders or made-to-order items).
  • Personal care or hygiene goods (such as beauty or grooming products).
  • Hazardous materials, flammable liquids, or gases.


If you are unsure whether your item is eligible for return, please contact us before sending anything back.


8. Exchanges

We do not process direct exchanges. The fastest way to get the item you want is to return your original item (following the return process above) and, once your return is accepted, place a new order separately for the correct size, colour, or style.


9. European Union — 14-Day Cooling Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing justification, in accordance with EU consumer protection law.


To qualify under this right, your item must still be in the same condition as received — unworn, unused, with all original tags attached and in its original packaging. You will also need to provide a receipt or proof of purchase. Please contact us at labelreet34@gmail.com to initiate the process.


10. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or declined.


If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to reflect the credit in your account.


If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at labelreet34@gmail.com and we will investigate immediately.


11. Contact Us

For any questions or concerns about our Return & Refund Policy, please reach out to us:


  • Email: labelreet34@gmail.com
  • Website: https://salsamlifestyle.com/
  • Address: Unit No S-UG-34, Upper Ground Floor, Orbit Signature Walk, VIP Road, Zirakpur, SAS Nagar, Punjab – 140603, India


We are committed to ensuring a smooth and fair experience for every Salsam Lifestyle customer. Thank you for shopping with us.