Shipping policy

Shipping Policy

Last Updated: May 30, 2026

At Salsam Lifestyle, we are committed to delivering your clothing and apparel orders safely, promptly, and affordably. Please read our Shipping Policy carefully to understand how we process and ship your orders.


1. Order Processing Time

All orders are processed within 1 to 2 business days after successful payment confirmation. You will receive an order confirmation email once your order has been accepted and is being prepared for dispatch.


  • Orders placed on weekends (Saturday and Sunday) or on public holidays will be processed on the next working business day.
  • During sale periods or high-demand seasons, processing times may be slightly extended. We will communicate any significant delays via email.


2. Shipping Timeline


Domestic Shipping (India)

Delivery Time: 4 to 7 business days after dispatch

Coverage: Pan-India delivery

Remote/Rural Areas: May take slightly longer depending on courier serviceability


International Shipping

Delivery Time: 10 to 30 business days after dispatch

Factors: Destination country, customs clearance, and local postal services

Customs Delays: Beyond our control and not included in estimated delivery times


Please note that all delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary due to carrier capacity, customs processing, or other unforeseen circumstances.


3. Shipping Charges


Domestic Orders (India)

We are pleased to offer FREE shipping on all domestic orders across India. There is no minimum order value required to qualify for free domestic shipping.


International Orders

  • International shipping charges will be calculated and displayed at checkout based on your delivery location and order weight/dimensions.
  • International customers are responsible for all applicable customs duties, import taxes, and any other fees levied by their country's customs authority. These charges are not included in our product prices or shipping fees and must be paid directly by the customer upon delivery.
  • We are unable to predict or control customs charges. Please check with your local customs office before placing an order if you are unsure about applicable duties.


4. Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation containing your tracking details via email and/or WhatsApp (if a mobile number was provided at checkout).


  • Tracking information may take up to 24 hours to become active after your shipment confirmation is sent.
  • You can use the tracking link provided to monitor your order's progress directly with the shipping carrier.
  • If you experience any issues with tracking or have not received a tracking notification within 3 business days of placing your order, please contact us at labelreet34@gmail.com.


5. Address and Delivery Issues

It is the customer's responsibility to provide a complete and accurate shipping address at the time of checkout. Please double-check your address, including PIN code, city, and contact number, before confirming your order.


  • Salsam Lifestyle is not responsible for delays, failed deliveries, or returned parcels caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
  • If a parcel is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for any re-shipping costs.
  • We are not liable for delays caused by courier service issues, weather conditions, or other factors outside our control once the order has been handed to the carrier.


6. Damaged, Defective, or Missing Items

We take great care in packing your orders. However, if you receive a damaged, defective, or incomplete order, please follow the steps below:


  • Contact us at labelreet34@gmail.com within 48 hours of receiving your order.
  • Please provide your order number and a clear unboxing video as evidence. We are unable to process claims for damaged or missing items without an unboxing video.
  • Once we review your claim, we will work to resolve the issue promptly, whether through a replacement, exchange, or refund in accordance with our Return & Refund Policy.


We strongly recommend recording an unboxing video for every order received to ensure you are fully protected in the event of any damage or discrepancy.


7. Dispatch Days

We dispatch orders on all working days, Monday to Saturday (excluding public holidays). Orders will not be dispatched on Sundays or on national/state public holidays in Punjab, India.


8. Contact Us

For any questions or concerns about your shipment, please get in touch with us:


  • Email: labelreet34@gmail.com
  • Website: https://salsamlifestyle.com/
  • WhatsApp / Phone: (provide your WhatsApp number here)
  • Address: Unit No S-UG-34, Upper Ground Floor, Orbit Signature Walk, VIP Road, Zirakpur, SAS Nagar, Punjab – 140603, India


We are here to help and will respond to your query as soon as possible on the next working day.